Assistant Manager- Africa Service delivery

September 2, 2022

Job Title – Assistant Manager Service Delivery

Job Location – Bangalore

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

Business Context and Main Purpose of the Job

Unilever world’s most successful, purpose-led business looking for strengthening its future-fit team to drive sustainable business through superior performance, consistently delivering financial results in top third of our industry.

Finance & Reporting: In our pursuit to embrace 4G growth, finance plays very pivotal role in redefining future fit operations as well as embracing digital technology. This includes protecting and unlocking value, delivering decision support expertise and process excellence in the core business cycle and delivering business and finance priorities. Financial reporting is one such critical finance function covering regulatory compliance, transparency and controls .

UniOps (Erstwhile Unilever Enterprise & Technology Solutions (ETS)) is a global business unit that will manage the company’s shared business services, made up of HR Services, Finance Transactions, IT services, Information Management Services and Workplace Services.

Mission – To provide excellent services globally which enable Unilever to win in the market by
• putting the business’ goals at the heart of what we do
• leveraging cost-effective, best practice, global solutions across Unilever to meet users’ needs
• making continuous improvement in both cost and service an integral part of our way of working
• building a professional services organisation that enables our people to give their best
• developing win-win relationships with selected providers to meet our current and future requirements.

The key benefits from UniOps are expected to be:
• Lower cost of delivery through standardisation, simplification, process harmonisation & scale leverage.
• Better user experience by delivery of integrated service bundles to end-user.
• Continuous improvement through end-to-end process ownership.

Within the service catalogue of UniOps, Commercial Experience organisation is responsible for the management and delivery of finance and supplier services services globally, both through third-party outsourced providers (e.g. IBM, CapGemini) and through in-sourced operations.

Main Accountabilities

R2R: To facilitate smooth month end / quarter end close of financial reporting ( high quality as well as on time ) consisting of :
• Delivery of Key KPIs towards – Month end / quarter end close – TB Review / Country Lock Meeting / NFD Reviews
• Inter Company settlements / overdue review / follow-up on actions.
• Balance Sheet Hygiene / A/c recon- review and follow-up on quality of recon by 3PSPs
• V@R Review: Follow-up & actions
• GPM / GFCF Compliance – review and monitoring
• Project’s support – IFRS / S4 SCOA / Blackline etc.
• Controller connects on areas of improvements and lead the transformation
• Service Delivery Review of 3PSP / key deliverables

P2P: To facilitate smooth functioning of Purchase to Pay operations (with close co-ordination with 3PSP ) consisting :
• Delivery of key KPIs : Payment on Time , First Pass Yield , PO Compliance etc.
• Co-ordination with MCOs on Overdue / Pending actions – GRNs / Price Variance approvals / other structural follows-ups
• Vendor reco. / balance review / GRIR -review & actions
• V@R Review : Follow-up & actions
• GPM / GFCF Compliance – review and monitoring
• Projects support – E-Invoicing / Below Clip / Apzen etc. – secure and drive implementation in MCOs
• * Service Delivery Review of 3PSP / key deliverables

Key Interfaces – Internal
• 3PSPs – Capgemini / IBM
• UniOps CE – OC / PEC
• MCO – Controllers Team
• Others – Supply chain, Procurement MCO- FET/MR Team, MCO Tax Teams
• Project Team – Global Team / SMEs / IT / IFRS etc.

Key Interfaces – External
• Auditors – Statutory
• Auditors – Internal Audit
• Vendor

Critical success Factors for the Job

Key Skills
• In-Depth Accounting Knowledge / Financial Accounting
• Business Acumen
• Drive
• Work experience in SAP
• Controls Monitoring
• Servant Leadership & Influencing
• Data Driven Decision Making
• Collaboration / Team Management (+3PSP)
• Change Management – Compliance & Governance
• Infuencing/Collaboration
• Digital awareness- Data analytics

Relevant Experience
• Qualified Accountant with business knowledge / understanding
• Very good accounting knowledge / various reporting requirements understanding.
• Good understanding of PTP process
• Knowledge on SAP FI / good understanding of other interfaces – i-finance
• Microsoft office skills – Excel / Word / Power Point/ Power BI etc.

Leadership Behaviours

Should “meet expectations” on the Standards of Leadership behaviours relevant to the WL of this job

Employment Type
Full Time

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